Insurance Information Centre services greatly appreciated
20 October, 2020
The 2019 satisfaction survey of Insurance Information Centre users revealed that its services are greatly appreciated.
In fact, a large majority of insurers (98%) and consumers (87%) would recommend the Information Center services to a colleague or friend. These results have improved compared to 2018, despite the 20% rise in call volume.
Moreover, in the case of both consumers and insurers, more than eight out of 10 respondents said they were very satisfied about a number of the satisfaction elements surveyed, including understanding the needs and clear responses.
|
Consumers |
Insurers |
|
|
Courtesy |
92% |
100% |
|
Understanding needs |
86% |
96% |
|
Clear answers |
85% |
95% |
|
Neutrality |
87% |
n.a. |
|
Level of expertise |
n.a. |
95% |
|
Recommendation to a friend |
87% |
98% |